Ordering
Who can order from Native Research? Buyers who are 21 or older and purchasing solely for in vitro laboratory research at a qualified laboratory, research organization or institution. You confirm this at checkout on every order, and orders are reviewed before they ship. Native Research may decline or cancel an order that does not meet these terms.
What are the products for? Research use only. Every product is supplied for in vitro laboratory research. Not for human or animal consumption.
How do I find a product? Every listing is filed by chemical name in one catalog. Each listing shows the vial quantity, the price and current availability.
Do I need an account? You can create one at checkout. My Account keeps your order history and tracking, so a reorder is a few clicks.
Which payment options do you accept? Available payment options are shown at checkout.
Certificates of analysis
Is a certificate of analysis available? Certificates of analysis are posted on the product page where available and collected in the COA Library. Where a certificate is not yet posted, the listing says so.
Can I get a certificate for a specific lot? Email support@nativeresearch.io with your order number and the product name.
Shipping
Where do you ship? To US addresses only, from Bourg, Louisiana, by UPS or FedEx. Local pickup is available at checkout.
What does shipping cost? $15 flat rate. Free shipping on orders over $250.
How do I track my order? A tracking number is added to your order when it ships and appears in My Account and your order email.
Full details: Shipping Policy.
Returns and support
My order arrived damaged, incomplete or incorrect. What do I do? Email support@nativeresearch.io with your order number and a photo of the package and its contents. The order is reviewed under the Refund and Returns Policy.
How do I reach support? support@nativeresearch.io or 985-344-5525. Include your order number.
Can support tell me how to use a product? No. Native Research supplies materials for in vitro laboratory research by qualified buyers and does not provide protocols, handling instructions or any guidance on use.
Research use only. Not for human or animal consumption.